We at Simar want you to love what you wear. If something doesn’t meet your expectations, we’re here to help.
Return & Exchange Window
You can request a return or exchange within 7 days of receiving your order. Items must be unused, unwashed, and returned with original tags and packaging.
Eligibility Criteria
- Returns are only accepted for size issues, damaged products, or incorrect items received.
- Product must be returned in its original, unused condition.
- The return package must include the order invoice.
Non-Returnable Items
- Customized or stitched garments
- Products purchased during sale or clearance events
- Accessories such as bangles, bindis, etc.
Exchange Policy
We offer exchanges in case of size or color issues (subject to stock availability). To request an exchange:
- Email glossysg@gmail.com with your order number and reason.
- We will guide you through the return process.
- Once we receive the original item, the replacement will be dispatched.
Refunds
- Refunds are processed to the original payment method within 7–10 business days of receiving the returned item.
- Shipping and COD charges are non-refundable unless the item received is damaged or incorrect.
Return Shipping Costs
The return shipping cost is the responsibility of the customer, unless the item is faulty or wrong. In such cases, we will reimburse the shipping charges after verification.
Return Address
All returns must be sent to:
- Simar, A-25/5, Road Number-14, Udhna Udhyog Nagar, Surat, Gujarat, INDIA – 394210
- For returns or exchanges, contact us at glossysg@gmail.com or call +91 87580 58545.