At Simar, we want you to love what you wear. If you experience any issue with your order, we're here to help.
Exchange Window
You can request an exchange within 3 days of receiving your order.
Exchange Shipping Charges: Customers are responsible for all shipping charges related to exchanges. If the product received is damaged or incorrect, Simar will cover the exchange shipping charges after verification.
To be eligible for an exchange, the item must be:
- Unused and unwashed
- In its original condition
- Returned with all original tags and packaging
- Accompanied by the original order invoice
Exchange Eligibility
We offer exchanges only in the following cases:
- Size issue
- Damaged product received
- Incorrect product received
Items Not Eligible for Exchange
- Customized or stitched garments
- Products purchased during sale or clearance events
- In case of color preferences and change of mind.
- Products that have been used, washed, altered, or damaged after delivery
How to Request an Exchange
- Email us at sales@glossysimar.com within 3 days of delivery.
- Mention your order number and the reason for the exchange.
- Our support team will provide you with the exchange instructions.
- After receiving and inspecting the original product, we will dispatch the replacement item (subject to stock availability).
No Return & Refund Policy
Please note that Simar does not offer returns or refunds.
We only provide exchanges for eligible products that meet the conditions mentioned above. If the requested replacement product is unavailable, our team will contact you with the best possible solution.
Important Note: We do not charge any additional fees for Cash on Delivery (Partial COD) orders. Customers are only required to pay the applicable advance amount while placing the order, which is adjusted against the total order value. For Cash on Delivery (Partial COD) orders, the advance payment of ₹199 is non-refundable if the customer refuses to accept the order, fails to receive the delivery, or the shipment is returned to us as RTO (Return to Origin) for any reason.
Exchange Shipping Charges
- The customer is responsible for the shipping cost of sending the product for exchange.
- If you receive a damaged or incorrect product, Simar will reimburse the return shipping charges after verification.
Exchange Address
Simar
A-25/5, Road Number-14, Udhna, Udhyog Nagar, Surat, Gujarat – 394210, India
Contact Us
If you have any questions regarding exchanges, feel free to contact us:
Email: sales@glossysimar.com
Phone or WhatsApp : +91 87580 58545