At Simar, we want you to love what you wear. If you experience any issue with your order, we're here to help.
Exchange Window
You can request an exchange within 3 days of receiving your order.
To be eligible for an exchange, the item must be:
- Unused and unwashed
- In its original condition
- Returned with all original tags and packaging
- Accompanied by the original order invoice
Exchange Eligibility
We offer exchanges only in the following cases:
- Size issue
- Damaged product received
- Incorrect product received
Items Not Eligible for Exchange
- Customized or stitched garments
- Products purchased during sale or clearance events
- In case of colour preferences and change of mind.
- Products that have been used, washed, altered, or damaged after delivery
How to Request an Exchange
- Email us at sales@glossysimar.com within 3 days of delivery.
- Mention your order number and the reason for the exchange.
- Our support team will provide you with the exchange instructions.
- After receiving and inspecting the original product, we will dispatch the replacement item (subject to stock availability).
No Return & Refund Policy
Please note that Simar does not offer returns or refunds.
We only provide exchanges for eligible products that meet the conditions mentioned above. If the requested replacement product is unavailable, our team will contact you with the best possible solution.
Exchange Shipping Charges
- The customer is responsible for the shipping cost of sending the product for exchange.
- If you receive a damaged or incorrect product, Simar will reimburse the return shipping charges after verification.
Exchange Address
Simar
A-25/5, Road Number-14, Udhna, Udhyog Nagar, Surat, Gujarat – 394210, India
Contact Us
If you have any questions regarding exchanges, feel free to contact us:
Email: sales@glossysimar.com
Phone: +91 87580 58545